• Troubleshooting Upload Issues

  In rare cases, the image upload process may appear as if its not progressing. To resolve this, you can try the following: Check your Internet speed, it should be at at least 5mbps for the uploader to work at a reasonable speed. You can use the built in speed tester in Chrome (just type 'speedtest' in the search box), or head to a speed testing site, such as https://www.speedtest.net/. Clear your browser cache. Sometimes the cache gets into a state where it causes errors with our web pagFew readers

• Panoramas aren't aligning properly

  The most common reasons why your panos might not be matching up are: You didn't put in the right lens height. Lens height is the main measurement we use to extrapolate the dimensions of the 3D drawing. So if your lens height is wrong, your panos aren't going to match up well. Your panoramas aren't leveled. Make sure to level all of your panoramas before trying to align them with your reference panorama. Your panoramas have a lot of distortion. ThisFew readers

• "Editor is in read-only. Save has been disabled" error

  While in the Room Editor or Tour Editor, you may get the following error banner at the top of your page: While this error message is showing, none of your changes will be saved while you're editing. Why did you get it? Your internet connection got cut off while you were editing your project. Someone else is logged into your account and is trying to edit in the same pagFew readers

• Why aren't my changes showing up in my published tour?

  After publishing your tour, any changes you make to the project (ex. switching measurements to metric, adding a new room, etc.) will not automatically reflect in the final link. If you want to push your changes to your link, you will need to either publish the tour again, or republish to an existing link.Few readers

• How to fix slow loading for your published tour

  Are your tours taking too long to load? Here are a few things you can try to fix it: 1. Publish your tour to the right region Your tour region indicates which global server your tour was published to. If it's in the wrong region, your tour data is going to have to travel much longer to reach your devices, hence the slow loading speed. You can publish the tours to region-specific servers. This will enable the tour to load quickly. 2. InteFew readers