*Make sure that all panoramas have a clear line of sight, in order to have connections between the panoramas in your tour.
*Make sure to not have pop up blocked in your browser (Block or allow pop-ups in Chrome)
*Make sure Google Street View is checked in your project settings:
*Make sure that your tour is in line with GSV's privacy and content guidelines.
- Build your tour using Metareal Stage.
- (Optional) Publish to Web View and preview your tour, to make sure your panoramas are connected properly.
- In the Tour Editor, select the Maps tool (icon looks like a GPS sign)
- Enter the address or the place of your Google Business listing you want your tour to be located in.
- Move & rotate your tour until it matches the building's outline in Google Maps.
- (If you have a Google Business account and haven't set the place in the previous text box) Click Show More Places and Click Select Place and select the marker on the map to connect your tour to your Google Business listing.
- Go back to your project dashboard.
- Publish your tour by selecting "Google Street View" as your target platform.
*Make sure that you see a window pop up asking you to log into your Google account and that you Allow the access.
Your tour is now in GSV! Click the new link in your Project Dashboard to view it.
Note: You may need to wait up to 48 hours after publishing for Google to link your virtual tour with the rest of the Google Street View network. It might take up to 4 to 7 days for all the connections to appear on Google.
- "An error occurred while trying to sign in for publishing the street view tour" : It means that it couldn't logged into your Google account. If this happens, you can try to use another browser.
- "The user closed the popup before finishing the consent flow." : It means that you haven't logged in and closed the pop up window. Please try again.
- "The user denied the permission to the scopes required." : It means you haven't allow the access to your Google Account. Please try again.
- "No user could be automatically selected without prompting the consent flow." : It means there are no Google Account found in your browser. Try to login on your browser and try again.
How do I link my Metareal tour to my Google Account?
Metareal Account and Google Account are not linked by default. When you log into your Metareal Account on our platform, the email provided, either a Google email address or another email address, is only used to authenticate you as the owner of the projects, photos and tours on Metareal Stage. Whenever you publish to GSV, you can use that same Google Account or another Google Account to log in. Note that the account you choose will be the one that has ownership of the photos.
How come I don't see the window pop up asking me to log into my Google Account?
Make sure to not have pop up blocked in your browser. This can block the access to log into your Google Account, since it should prompt a new window pop up. Also, make sure that you allow third-party apps & services in the Manage third-party apps & services to access to your account. If you remove account access from a third-party app or service, it might prevent you from signing in with your Google Account. You can also try to use another browser like Google Chrome, Brave, Safari or Firefox.
How do I link my Google Street View tour to a Google Business Listing?
In order to link your GSV tour to a business, make sure to set the business place before publishing to GSV. To set the business place, you'll need to enter the address or name of your business in the text box (in the tour editor > open the map tool > look at the helper). If you have entered the name of your business, the place name and place address should show under. If you have entered the address of your business only, you'll need to enable the "Show more places", hit "Select Place" and select a marker. This will associate your GSV tour to a Google Business Listing.
Why some of my panoramas are not connected on Google Street View?
After the wait processing, it's possible that some of the connections between the 360 panoramas don't appear. Some of the 360 panoramas might not have a clear line of sight, so it might not have any logical transition and sequence. Make sure that there is visibility between all the panoramas. Try to take 360 panoramas with doors open and when capturing, make sure that one 360 panorama leads to another 360 panorama.
I still don't see my Google Street View tour on Google even after the wait processing. Why?
Anyone can contribute and publish to Google Maps and Google Street View so it's possible that other photographers have also publish their photos to GSV. With this in mind, it is possible that multiple photographers publish images at the same place, in cases like these, Google's image ranking system will sort the images based on multiple criteria and the best ones will be shown first. Note that if you have associated the tour to a Google Business Listing, you might need to get in touch with the owner of the Business to resolve photos that have been published to the same place.
Can I publish Residential Homes to Google Street View?
No, this violates Google's Term of Service. Metareal will not prevent you from publishing a residential property to GSV, but doing so could result in your Google account being banned from future GSV publishing. Any such ban is purely at Google’s discretion, and is not something we can reverse.
Will faces or licence plates be blurred automatically on Google Street View?
No, publishing through our platform or any other platform that uses Google Street View API does not go through the same face or license plate blurring algorithms as Google Street View on roads. If you wish to have your photos blurred, we recommend you to edit your 360 panoramas before uploading to your Metareal project, using a software for photo editing like Adobe Photoshop.
Will the Nadir Patch Logo I uploaded on Metareal displayed on Google Street View?
No, publishing through our platform that uses Google Street View API won't display the Nadir Patch Logo. If you wish to have your photos with the Nadir Patch Logo, we recommend you to edit your 360 panoramas before uploading to your Metareal project, using a software for photo editing like Adobe Photoshop. Here's a tutorial on how to do so : Nadir Patch (added with Photoshop).
How can I delete my Google Street View tour?
There is two ways to delete your Google Street View tour :
- You can delete your GSV from your Metareal Account. In your project, in the published versions section, hover the link to your GSV tour and hit the delete button. You'll see a window pop up asking you to log into your Google account and that you Allow the access.
- You can delete your photos on GSV by using Google Maps from your computer, on Android or on iPhone & iPad. Here's a step by step tutorial on how to do so : Add, remove, or share photos and videos.
Can I use the 3D model View to explore and navigate?
No, GSV is designed as a series of connected 360 panoramas, so there is no notion of 3D within a GSV tour.
How do I become a Google Trusted Photographer?
Metareal has no control over this program, since the Google Trusted Photographer program is wholly owned and operated by Google. If you're interested in becoming a Google Trusted Photographer, you can sign up for Google Local Guides program.
Do you publish to Google Street View when I send a tour for processing?
No, after the tour processing is done and your project is delivered back to you, you'll need to publish to GSV with your own Google Account, in order for your photos to be credited as the photo contributor.
How do I update or change the location of my Google Street View tour?
If you have already published to GSV from our platform, in order to update or change the location of the tour, you'll need to delete the whole collection of photos and make your modifications before republishing a new Google Street View tour. To update the address, open the tour editor and enter the right address or the name of the Google Business in the text box and hit Enter. You can then, go back to your project dashboard to publish a new GSV.
I have the incorrect location showing on Google Maps, what did I do wrong?
Make sure that you have set the correct address or business place in the tour editor before publishing to GSV. You can delete the whole collection of photos and try to publish a new GSV tour again.
How can I update or modify the tour?
If you have already published to GSV from our platform, you'll need to delete the whole collection of photos and make your modifications afterwards before republishing a new GSV tour.
My Google Street View tour starts in the middle, what did I do wrong?
The starting point of your GSV tour is set by the starting point view of your Metareal tour. Before publishing to GSV, set the starting point view of your Metareal tour in the tour editor under design view mode. You should be able to see in the right panel the "Tour starting point" section and under "Tour View". Move around in the tour to place your camera and hit "Set" to set the starting point of your tour. You can go back to your project dashboard to publish a new GSV. Note that if you already have one GSV tour, you should delete the whole collections before publishing a new GSV.
My Google Street View tour is not updated on Google, why?
Whenever you delete a whole collection of photos of your GSV and try to publish again, it is possible that it takes more time for Google to process it. Make sure that all deleted photos are deleted on your Google Account first before updating and publish a new GSV tour to that same location.